At Springon Mattress, we are committed to delivering high-quality sleep solutions and hospitality products. If something isn’t right, we’re here to help.

1. Returns Eligibility

  • Returns are accepted within 7 days of delivery.
  • Products must be unused, unopened, and in original packaging.
  • Used, damaged, or altered products are not eligible for return.
  • Custom-made or bulk hotel orders are non-returnable unless defective.

2. Non-Returnable Items

  • Customized mattresses or bedding products
  • Used mattresses, pillows, or bedding items (due to hygiene reasons)
  • Products purchased under clearance or special discounts
  • Bulk/hotel orders (unless there is a manufacturing defect)

3. Damaged or Defective Products

  • If you receive a damaged or defective item, notify us within 48 hours of delivery.
  • Share clear photos/videos as proof.
  • After verification, we will offer:
    • Free replacement, or
    • Full/partial refund (based on the issue)

4. Return Process

  1. Contact us at [your email/contact number] with your order details
  2. Our team will verify your request within 24–48 hours
  3. Once approved, we will arrange a pickup (if applicable)
  4. After product inspection, your refund/replacement will be processed

5. Refund Policy

  • Refunds are processed within 5–7 business days after approval
  • Amount will be credited to the original payment method
  • In case of Cash on Delivery (COD), refund will be issued via bank transfer or UPI

6. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order
  • Once dispatched, cancellation is not possible

7. Shipping Charges

  • Free return pickup for damaged or defective items
  • For other approved returns, shipping charges may be deducted

8. Warranty Claims

  • Mattresses come with a limited warranty (as mentioned per product)
  • Warranty covers manufacturing defects only
  • Does not cover normal wear & tear, misuse, or improper handling

9. Contact Us

For any return or refund queries, reach out to us:

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.